Sankra Cookie Policy

At Sankra, we believe transparency is the foundation of trust. This Cookie Policy explains how we use cookies and similar tracking technologies when you visit sankra.com, access the Sankra app, or interact with any of our digital services. By continuing to use our platform — whether via desktop browser, the Sankra mobile app, or the Sankra iOS app — you agree to our use of cookies as described below. We encourage you to read this document carefully so you fully understand how we collect, store, and process data through cookies.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website or use a mobile application. Here at Sankra Casino, we use cookies to recognise your browser, remember your preferences, and deliver a personalised experience every time you return. Cookies cannot execute programmes or install malware — they simply help us serve you better and ensure our platform operates smoothly.

In addition to cookies, we may use similar technologies such as web beacons, pixel tags, and local storage. These function in comparable ways and are governed by the same principles outlined in this policy.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our Sankra online casino to function correctly. Without them, core features — such as Sankra login, Sankra sign in authentication, account security, and session management — would not operate. We do not require your consent for these cookies, as they are integral to the delivery of our services.

• Session management and secure login functionality
• Fraud detection and security verification
• Load balancing to ensure platform stability
• Compliance with our Curaçao Gaming Licence obligations

Functional Cookies

Functional cookies allow our Sankra Casino platform to remember choices you make and provide enhanced, personalised features. For example, we use these cookies to remember your preferred language (English or German), your currency settings (Euro or crypto), and whether you have already completed certain steps such as the Sankra register process.

• Language and localisation preferences
• Currency and payment method preferences
• Game history and interface customisation
• Live chat session continuity for 24/7 support

Performance and Analytics Cookies

We use performance cookies to understand how visitors interact with our platform. At Sankra, we collect anonymised data about which pages are visited most frequently, how long users spend on particular sections, and where technical errors may occur. This information helps us continuously improve our services — from our 7,887+ game library to the Sankra android app experience.

• Page load times and error reporting
• Most visited sections of our casino and sportsbook
• Device types and browser compatibility testing
• Navigation patterns across desktop and mobile versions

Marketing and Targeting Cookies

Our Sankra platform may use marketing cookies to deliver relevant promotional content, including information about the Sankra welcome bonus, Sankra free spins, and other ongoing offers. These cookies track your browsing behaviour across our site and, where permitted, across third-party platforms, to ensure the advertisements you see are relevant to your interests.

• Personalised bonus and promotion delivery
• Retargeting campaigns across partner networks
• Measurement of promotional campaign effectiveness
• Attribution of traffic sources, including Sankra promo code campaigns

Third-Party Cookies

We work with a number of trusted third-party providers — including game developers such as Pragmatic Play, NetEnt, Evolution Gaming, and others — whose software may place their own cookies on your device. At Sankra Casino, we do not control these third-party cookies and recommend reviewing their individual privacy and cookie policies for further information. Third-party cookies may be used for:

• Delivering live casino and game show content
• Processing payments via Visa, Mastercard, Skrill, Paysafecard, or crypto wallets
• Analytics services that help us understand platform performance
• Customer support tools used by our 24/7 live chat team

Cookie Consent and Your Choices

When you first visit sankra.com or open the Sankra app for the first time, we present a cookie consent banner. You may accept all cookies, reject non-essential cookies, or customise your preferences. Our Sankra casino platform is designed to respect your choices and honour them throughout your session and on return visits.

Please note that disabling certain cookies — particularly strictly necessary ones — may affect your ability to use core features, including Sankra login and account access. We recommend keeping essential cookies enabled to ensure the full functionality of our services.

How to Manage Cookies in Your Browser

In addition to our consent tool, you can control cookies directly through your browser settings. Most browsers allow you to:

• View and delete cookies stored on your device
• Block all cookies or cookies from specific sites
• Receive notifications before a cookie is placed
• Set different rules for different websites

Please consult your browser's help documentation for specific instructions. If you use the Sankra iOS app or Sankra android app, you may also manage permissions through your device's operating system settings.

Cookies and Responsible Gaming

We are committed to responsible gaming, and cookies play a role in supporting this commitment. Here at Sankra Casino, we use session data and behavioural analytics — informed by cookie-based tracking — to monitor for signs of problem gambling and to ensure our self-exclusion and deposit limit tools function correctly across all sessions and devices.

Data Retention

Different cookies remain on your device for different periods. Session cookies are deleted when you close your browser or log out of Sankra casino. Persistent cookies remain on your device for a set period — typically between 30 days and 24 months — depending on their purpose. You may delete persistent cookies at any time via your browser or device settings.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. When we make material changes, we will notify you via a banner on our platform or by email to the address associated with your Sankra casino account. We encourage you to review this policy periodically to stay informed about how we use cookies.

Contact Us

If you have any questions about our use of cookies or this policy, please do not hesitate to get in touch. Our support team is available 24/7 and can be reached via live chat on sankra.com or by email at support@sankra.com. At Sankra, we are always ready to help and committed to protecting your privacy at every step.